Refund Policy

The refund policy will vary from product/service to product/service and shall be exclusively mentioned in the product or service Agreement/Purchase order. The same shall be applicable throughout the journey of the delivery of the service/product. In case of successful but post-payment due to unexpected and extenuating circumstances, the seller or vendor or service provider is not able to provide the committed service or the product, the individual service/product’s refund policy will be applicable for determining whether refunds will be granted for the transaction/purchase order, and the time-frame for processing refunds will be determined by SMZ Cube.

Please note that the amount of refund will be limited to only the base amount of the services or products/company & cancellation policies. Online convenience fee (if any) and applicable taxes will not be refunded, payable towards online payment processing. The refund amount will be refunded directly to the account from where the payment was made. In case of any user/client found to have paid more amount than prescribed, due to technical reason and on receiving the communication from the said applicant, the said extra payment, if found, shall be refunded by SMZ Cube) or the service provider (in case the payment is directly made in the account of the service provider) to the same account from which the payment has been received.

In exceptional circumstances, refund of any paid amount for which payment has been successfully made and an invoice number has been generated, SMZ Cube must be notified of the same in writing – by an email to smzcube@gmail.com

Please note that the refund amount against any services or product will be refunded in 7-10 working days from the day the payment is received and request is raised.